The facilities management function in any organisation should be considered as a business within a business. The application of key management principles to the FM business is central to maximising benefits and value and providing excellent service to the organisation as a whole.
In addition to its technical expertise, this means that the FM team needs to be fully conversant with generic business disciplines. This will not only enhance the team’s performance, but also its ability to communicate on the same level as other strategic business units.
Integrating expertise in the following business disciplines into the delivery of operational and technical services will enhance performance and improve the credibility of the FM business.
- Risk management. Work Health & Safety is commonly accepted as being the domain of facilities management, however managing risk in other areas is equally important. FM has a substantial role to play in managing other areas such as reputational risk, contractual risk and financial risk.
- Performance management. In order to demonstrate its value to the organisation the FM business unit needs to be able to measure and manage the performance of all aspects of its activity. It is critical that the most appropriate, relevant and meaningful metrics are adopted. Analysing the data and reporting outcomes is an integral part of a successful FM business unit.
- Quality management. The FM business unit needs to understand that its internal customer will dictate the quality of services required. To be able to deliver this, it is important that the FM business unit has the expertise to listen to and negotiate with other business units in order to maximise customer satisfaction.
- Financial management. The facilities budget is second only to the payroll in most organisations. This places significant emphasis of the ability of the FM business unit to manage its finances effectively and to work with the finance business unit to maximise financial performance.
Of course other traditional business skills, such as marketing, sales and communication, aligned with the above will contribute to a successful FM business.
FM Scope can help your FM Business Unit achieve the level of service delivery your organisation deserves.
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